Frequently Asked Questions
Find answers to common questions about CoinEmpire
General
What is CoinEmpire?
CoinEmpire is a premier online marketplace for authenticated rare coins. We connect collectors worldwide with verified sellers, offering coins that have been professionally graded and authenticated.
How does authentication work?
Every coin on CoinEmpire is authenticated by certified numismatists using industry-standard practices. We verify authenticity, condition, and grading to ensure you receive exactly what you pay for.
Is CoinEmpire safe to use?
Yes. We use industry-standard encryption, secure payment processing through Stripe, and strict seller verification. Our 30-day return policy further protects your purchase.
Buying
How do I purchase a coin?
Browse our catalog, select your desired coin, add it to your cart, and proceed to checkout. We accept all major credit cards and PayPal through our secure payment processor.
Are there buyer protection guarantees?
Yes. All purchases are covered by our 30-day return policy and secure payment processing. If your item is not as described, we'll make it right.
Can I negotiate the price?
Prices are set by sellers, but some sellers may accept offers. Check the listing for 'Make an Offer' options.
Selling
How do I sell my coins?
Create a seller account, upload photos of your coin, and our AI will analyze it. Once approved, set your price and your coin will be listed in our catalog.
What fees does CoinEmpire charge?
CoinEmpire charges a 5% transaction fee on all successful sales. There are no listing fees or monthly subscriptions.
How do I get paid?
Funds are released to your connected payment account within 3 business days after the buyer confirms receipt of the item.
Grading
What grading scale do you use?
We use the Sheldon Scale, the industry standard for coin grading, ranging from 1 (Poor) to 70 (Perfect Uncirculated).
Who grades the coins?
Coins are graded by certified numismatists with decades of experience. Our AI assists in the preliminary assessment for consistency.
If you believe a grade is incorrect, you may request a re-evaluation. Contact support@coinempire.app with your order number and photos.
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Shipping
How are coins shipped?
All coins are shipped in protective numismatic holders, placed in padded envelopes or boxes, and fully insured for the purchase price.
How long does shipping take?
Shipping times vary by destination. Standard shipping typically takes 5-7 business days. Express options are available at checkout.
Is shipping insured?
Yes. All shipments are fully insured against loss or damage during transit at no additional cost to you.
Returns
What is your return policy?
We offer a 30-day return policy on all purchases. Items must be returned in the same condition as received.
How do I initiate a return?
Contact our support team with your order number. We'll provide instructions for returning the item and processing your refund.
Return shipping is at the buyer's expense unless the return is due to our error or the item was not as described.
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